Terms of Service

Key terms summary

• Scope: Each service has a fixed, defined scope. Work outside scope requires a separate order.
• Pricing: Our service fee is fixed. Government and third-party fees are separate and listed on each product page.
• Approval: We cannot and do not guarantee visa, residency, bank account or government approval.
• Banking assistance: Bank account opening services are application assistance only.
• Tax: We do not provide tax advice or tax filing services.
• Timelines: Estimated processing times depend on government schedules and are not guaranteed.

Refunds and cancellations

• Refunds may be available before work begins on your order
• Once document review or application submission has started, refunds may be partial or unavailable
• Government fees paid on your behalf are non-refundable
• Full refund policy details are set out in the complete Terms of Service

Questions about a specific order? Contact our support team.